Privacy Policy

(UK GDPR & Data Protection Act 2018)

1. Introduction

PROTECTIVE TRAVELS® (“we”, “us”, “our”) takes your privacy seriously. We are committed to protecting personal data and handling it in a lawful, transparent, and responsible manner.

This Privacy Policy explains how we collect, use, store, share, and protect personal data, your rights under data protection law, and how we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This policy applies to personal data relating to clients, prospective clients, employees, contractors, operatives, suppliers, partners, and other individuals with whom we interact.

2. Data Controller

For the purposes of UK GDPR, the Data Controller is:

PROTECTIVE TRAVELS®
Registered in England & Wales: Company No. 15985959
Registered Office: 21 Ellis Street, Knightsbridge, London, SW1X 9AL, United Kingdom
Email: contact@protectivetravels.com

PROTECTIVE TRAVELS® is registered with the Information Commissioner’s Office (ICO).
ICO Registration Reference: ZC075162

3. Scope of This Policy

This Privacy Policy covers personal data processed in connection with:

• Security and risk management services

• Travel agency and travel coordination services

• VIP lifestyle management services

• Recruitment, engagement, and vetting of personnel

• Website enquiries and communications

• Business development and professional relationships

4. Personal Data We Collect

Depending on the nature of the relationship, we may collect and process the following categories of personal data:

4.1 Identification and Contact Data

• Name, title, date of birth

• Contact details (address, email, telephone)

• Identification documents (where required)

4.2 Travel and Booking Data

• Travel itineraries and preferences

• Accommodation, transport, and logistics details

• Passport and visa information (where required for bookings)

4.3 Security and Risk-Related Data

• Security assessments and risk information

• Location data during service delivery

• Incident or operational records

4.4 Employment, Contractor, and Vetting Data

• CVs, qualifications, employment history

• Background screening information (e.g. BS7858)

• Right to work documentation

4.5 Financial Data

• Invoicing and payment details

• Bank or payment information (where required)

4.6 Communications

• Emails, correspondence, call records

• Meeting notes and service-related communications

Some of this information may constitute special category personal data under UK GDPR, processed only where necessary and lawful.

5. Why We Collect and Use Personal Data

We collect and process personal data for the following purposes:

• To fulfil contracts (employment, subcontracting, or services)

• To design, arrange, and deliver security, travel, and lifestyle services

• To carry out necessary background checks (e.g. BS7858 screening)

• To comply with legal and regulatory obligations (e.g. right to work)

• To protect the safety and security of clients, personnel, and the public

• To communicate with you about services, work, or opportunities

• To manage relationships with clients, suppliers, and partners

• To send updates or marketing communications (where consent is given)

6. Lawful Bases for Processing

We process personal data under one or more of the following lawful bases:

• Contractual necessity – where processing is required to perform a contract

• Legal obligation – where required to comply with law or regulation

• Legitimate interests – for business operations, security, and service delivery

• Consent – where required, particularly for marketing communications

Where special category data is processed, this is done under appropriate additional legal conditions.

7. Data Sharing and Disclosure

We may share personal data with trusted third parties where necessary to deliver our services, including:

• Travel suppliers (airlines, hotels, transport providers, etc.)

• Security partners and contractors

• Professional advisers (legal, financial, insurance)

• Regulatory or law enforcement authorities where required

All third parties are expected to handle data securely and lawfully.

8. International Transfers

Given the global nature of our services, personal data may be transferred outside the UK.

Where international transfers occur, we ensure appropriate safeguards are in place, such as adequacy decisions, contractual protections, or other lawful mechanisms.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.

Access to personal data is restricted to those who need it for legitimate business purposes.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, contractual, and operational requirements.

Retention periods vary depending on the nature of the data and applicable legal obligations.

11. Your Rights

Under UK GDPR, individuals have the right to:

• Access their personal data

• Request correction of inaccurate data

• Request erasure of data (where applicable)

• Restrict or object to processing

• Request data portability

• Withdraw consent (where processing is based on consent)

Requests can be made by contacting us using the details below.

12. Complaints

If you have concerns about how your personal data is handled, please contact us first so we can address the issue.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

13. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in law, regulation, or our operations.

The most current version will always be available on request or via our website.

14. Contact Us

For privacy-related enquiries, requests, or concerns, please contact:

Email: contact@protectivetravels.com

PROTECTIVE TRAVELS®
Registered in England & Wales: Company No. 15985959
Registered Office: 21 Ellis Street, Knightsbridge, London, SW1X 9AL, United Kingdom

Managing Director
Plamen Aleksandrov